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Frequently Asked Questions

Booking with us is simple. You choose your pickup and drop-off location, select your vehicle, confirm your booking, and receive instant confirmation. A professional chauffeur will arrive at the scheduled time and location to ensure a smooth and comfortable journey.
You can book directly through our website by entering your trip details, selecting your preferred vehicle, and completing secure payment. After booking, you'll receive a confirmation email with all ride details.
Yes. We provide airport pickup and drop-off services in Baku. Simply enter your flight number during booking so we can monitor arrival times and adjust for delays if necessary.
We offer premium-class vehicles suitable for business travel, airport transfers, and VIP transportation. All vehicles are clean, comfortable, and driven by licensed professional chauffeurs.
Yes. You can modify or cancel your booking by contacting our support team. Cancellation terms may depend on how close it is to your scheduled pickup time.
Refund eligibility depends on the cancellation timing. Cancellations made within the allowed time window are eligible for a full or partial refund. Late cancellations or no-shows may be non-refundable. Please contact support for specific details.
For airport pickups, your chauffeur will meet you at the arrival area with a name sign. For city pickups, the driver will arrive at the exact address you provided at the scheduled time.
All prices are fixed at the time of booking. There are no hidden charges. The amount you see during booking is the final price unless additional services are requested.
Yes. All payments are processed through secure, encrypted payment gateways. We do not store your full card details on our servers.