Privacy Policy

Baku VIP Transfer ("we", "our", or "us") is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you:

• Visit our website
• Create an account
• Book a ride
• Use our chauffeur services
• Contact customer support

Our services are intended for adults and are not directed toward minors.

The controller responsible for processing your personal data is:

We process your personal data to:

• Confirm and manage bookings
• Connect you with licensed chauffeur service providers
• Process payments
• Provide customer support
• Improve our website and services
• Prevent fraud and unauthorized use
• Send booking confirmations and service-related updates

Where legally permitted, we may also send promotional emails. You can unsubscribe at any time.

We share your data only when necessary, including:

• Licensed chauffeur service providers (to fulfill your booking)
• Payment service providers
• Technical and hosting providers
• Authorities when legally required

We do not sell your personal data.

We apply appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration.

Data transmission between your device and our website is encrypted using secure protocols (SSL/TLS).

Our website uses cookies and similar technologies to:

• Ensure website functionality
• Remember your preferences
• Analyze website usage
• Improve performance and security

Some cookies are necessary for the website to operate. Others may be used for analytics or marketing purposes.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.

When you create an account or book a ride, we use your data to:

• Create and manage your account
• Arrange transportation services
• Provide ride details to the assigned chauffeur
• Maintain booking history

Ride ratings submitted by customers may be stored internally to maintain service quality. Reviews are not publicly displayed without consent.

Payments are handled by certified third-party payment processors that comply with industry security standards.

To prevent fraud, we may analyze transaction data, IP addresses, and booking behavior. In certain cases, additional identity verification may be requested.

If you contact us by email, phone, chat, or social media, we process your information to respond to your request.

We may use third-party communication tools to manage customer support efficiently. These providers are required to handle your data securely.

If you subscribe to our newsletter or opt-in to receive marketing messages, we may send you:

• Service updates
• Promotions
• Special offers

You may withdraw your consent at any time using the unsubscribe link in our emails.

Depending on applicable laws, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Restrict or object to certain processing
• Withdraw consent at any time

To exercise your rights, please contact us at:

support@bakuviptransfer.com

We retain personal data only as long as necessary to:

• Fulfill bookings
• Comply with legal obligations
• Resolve disputes
• Prevent fraud

When data is no longer required, it is securely deleted or anonymized.

If necessary to fulfill your booking (for example, airport transfers involving international travel), your data may be shared with service providers in other jurisdictions. We take reasonable steps to ensure appropriate protection.